FAQ

Here is some good information based on frequently answered questions:

  1. Securing Your Reservation . . . CRUISES:  Reservations are secured by payment of the total rental fee at the time the reservation is made.  STAYS and CRUISE & SNOOZE:  Reservations are secured only after a signed Rental Agreement has been received and at least ONE HALF of the total rental fee has been paid. The remaining balance must be paid upon arrival. If the Renter arrives late (or not at all) for any reason, the rental fee will NOT be reduced and any previously paid rent will NOT be refunded.
  2. Lead Time . . . CRUISES: With 24 hours advance notice, cruises may be scheduled to depart any time after 5 pm throughout the week and almost any other time on weekends.  Departure time must be early enough to allow for return before total darkness.  STAYS and CRUISE & SNOOZE: Guests interested in booking a vacation  stay OR Cruise & Snooze™ Package are encouraged to do so at least one week in advance.
  3. Cancellation Policy . . . CRUISES:  If a cruise must be canceled due to exceptional inclement weather or any mechanical reason, a full refund or rain check will be provided.  If the guest for any reason cancels a cruise, a $30 Cancellation Fee will be charged.  STAYS, and CRUISE & SNOOZE:  Once a reservation has been secured with a nonrefundable payment, the vessel will not be offered to anyone else for the reserved period.  If for any reason the reservation must be cancelled by the guest, any prepaid rent payments will NOT be returned unless the vessel is able to be reserved for another guest.  As a practical matter, “backup” waiting lists are NOT maintained.  So, if a cancellation is necessary (especially close to the arrival date) it should NOT be assumed that payment will be returned.
  4. Payment Options . . . Payment may be made using a check, credit card or PayPal. If a check is used, please make it payable to: Tennessee Boat Rest | P.O. Box 2331 | Knoxville, TN 37901. If a credit card or PayPal is used,  3% will be added to cover the service charge.
  5. Parking . . . CRUISES, STAYS and CRUISE & SNOOZE: Guests who have reserved the Queen Priscilla on occasions other than football weekends may park in the lot shared by Volunteer Landing Marina and Ruth’s Chris Steak House located at 950 Volunteer Landing Lane.  Guests may only park in the spaces designated for the marina.  These are located at the upper end of the parking lot – beyond the overhead bridge.  Failure to park in these spaces will likely result in your vehicle being towed.  A special parking permit must be displayed on the dashboard in the driver’s side window.
  6. Check In/Check Out . . .  CRUISES:  Cruise passengers should arrive 15 minutes before planned prompt departure time.  Waiting for late arrivals may cause the the cruise to be shorter than planned.  STAYS, and CRUISE & SNOOZE:  Guests may check in by appointment after 5 pm on the day of arrival and must check out before noon on the day of departure. If necessary, these times may be adjusted with prior approval. After a reservation is secured, guests will be provided a phone number to call prior to arrival to ensure efficient check in.  Guests should confirm their expected time of arrival by telephone at least 3 hours before they arrive.
  7. Your Host . . .  CRUISES and STAYS: Upon arrival, your Host will provide assistance in delivering gear to the boat.  He will also conduct a thorough orientation and safety briefing.  Your Host will remain available at the marina throughout your stay to handle any other concerns you may have, including recommendations for recreation, dining & entertainment.
  8. Courtesy . . .  Passengers aboard the Queen Priscilla will be expected to abide by all marina rules and regulations, especially those that pertain to safety and personal conduct.  The marina is the residence for a large community of people who welcome guests as long as they are courteous and do not interfere with their peaceful ambiance.
  9. NO Swimming . . . Absolutely NO SWIMMING, diving, or floating near the boat or ANYWHERE else at the marina is permitted.
  10. Vessel Capacity . . . For safety considerations, the maximum number of six (6) passengers aboard the Queen Priscilla at any time (day or night) will be strictly enforced.  For comfort considerations, overnight stays are generally limited to a maximum of 4 persons.
  11. Sleeping Berths . . .  The Queen Priscilla features three (3) staterooms; one with a queen size berth and two with extra large twin berths.  Pillows and linens are provided, though some guests prefer to bring their favorite pillows.
  12. Shower . . . The shower on board is very clean and provides hot water with good water pressure.  That said, it would not be appropriate to describe it as luxurious.  It was, after all, built for a sailing vessel.  Hence, the size of the room is relatively small and conservative use of water is recommended.  You and your guests will be encouraged to turn the water “off” and “on” between rinsing to make sure everyone has an enjoyable experience.  During your stay your water supply will be refilled as often as is necessary to make sure you don’t run out.
  13. HVAC . . . The Queen Priscilla has a robust HVAC system that works very well.   The heating & cooling capacity of this particular unit is rated higher than what is actually necessary.  On a vessel this size, you will be able to hear when the unit is running, but it is not loud enough to be obnoxious.
  14. Cooking . . . Guests are welcome to use cooking equipment provided on the boat.  If the gas grill is used, it must be operated safely by an adult and must be cleaned afterward.  There are many dining options within walking distance of the marina.  A selection of some of these establishments is listed under the “Dock & Dine” tab at our web site.
  15. What to Bring . . . Whether you are planning to stay aboard the Queen Priscilla or you are joining us for a relaxing cruise, a CHECKLIST is provided under the “Amenities” tab at this web site to help you know what to expect and what you may want to consider bringing. Items provided aboard the vessel are indicated with a check mark (√). Occasional exceptions may occur. Suggested items to consider bringing are indicated with an open bullet symbol (o).